Refund Policy

1. General Principle

At Aixra we strive to provide the best service to our clients. Because we trust the quality of our services, we offer a clear and fair refund policy.

2. 14-Day Money-Back Guarantee

If you are not satisfied with our services, you may request a full refund within 14 days of your first subscription date, provided that:

• You have not exceeded 10% of your plan's session or message limit
• No more than 14 days have passed since payment
• A clear reason for the request must be provided

3. Cases Not Covered by the Refund Policy

A refund cannot be issued in the following cases:

• More than 14 days have passed since the subscription
• Use of more than 10% of the plan's limit
• Automatic renewals of previous subscriptions
• Account termination due to violation of terms of use
• Custom or negotiated plans (Enterprise)
• WhatsApp instance setup fees (paid directly to the service provider Ultramsg)

4. Refund Request Procedure

1. Send your request via email to: info@aixraai.com
2. Or through the contact form on the website
3. Include in your request:
   • Account name and registered email
   • Invoice number or payment ID
   • Reason for the refund request
4. Your request will be answered within 3 business days
5. Upon approval, the amount is refunded within 7-14 business days to the same payment method

5. Partial Refund

In exceptional cases, we may agree to a partial refund based on:

• The portion of the subscription consumed
• Actual usage volume
• The team's assessment of the case

6. Upgrades and Downgrades

• Upgrade: you can upgrade at any time and the difference is calculated automatically
• Downgrade: the downgrade applies in the next billing cycle
• Plan differences are not refunded upon downgrade

7. Auto-Renewal Cancellation

You can cancel auto-renewal at any time from the dashboard:

• The service will continue until the end of the paid period
• No amount will be charged thereafter
• The amount paid for the current period is not refunded

8. Technical Issues

If you experience a technical issue that prevents you from using the service:

• Contact technical support first: info@aixraai.com
• We will attempt to resolve the issue within 24 hours
• If the issue cannot be resolved, we will provide compensation in additional days or a partial refund

9. Disputes

If a refund request is denied, you have the right to:

• Request a review of the request by the account manager
• Submit a formal complaint to the Saudi Ministry of Commerce
• Resort to the competent courts

10. Amendments to This Policy

We reserve the right to amend this policy at any time. Amendments apply only to new subscriptions and do not affect existing subscriptions.

11. Contact Us

• For refunds: info@aixraai.com
• For technical support: info@aixraai.com
• Phone: +966 55 663 6273
• Address: Jeddah, Saudi Arabia

Last updated: May 27, 2026